Customer and Resident Care

Our services can only be as good as the weakest link in the Customer Care chain, which is why we invest heavily in people and processes which are focussed on delivering the highest levels of client and resident satisfaction in the business.

VINCI Facilities is a Tenant Participation Advisory Service (TPAS) accredited provider – which demonstrates our commitment to our resident involvement standards.

By informing our residents how to challenge/influence and control how their housing services are delivered, we can improve the resident’s quality of life and ensure that our teams are more effective and efficient in doing so.

As a responsible company, we have established a robust and systematic approach to addressing the social, economic and environmental implications of our activities so they become an integral part of our operations. This has led to the development of our CR Model which illustrates our approach and commitment to our responsibilities in the wider community.