Technology

The use of management information is core to our business processes and our operational and commercial approaches rely on technology as a key enabler to performance management. Our system is secure and dynamic, maximising the management of compliance and resources, while at the same time pioneering a fundamental change from reactive management by escalation to proactive management by objective.

Our performance management systems are available in real time and can be linked directly to our clients IT systems giving accurate and up-to-date information through a web based client dashboard.

PDAs, coupled with our expertise are the key to the success of our operational teams. Our PDAs allow works to be opened up by the help desk and closed by the operative on completion, providing an instant live view into the client’s repairs and maintenance status.

Vehicles are fitted with vehicle tracking systems to enable call centre and our administrative staff to locate operatives close to Emergency call outs and deploy the most appropriate resource.