VINCI Facilities has confirmed that its recent deal over a three-year term with DEBENHAMS means it has secured over £150m of facilities services business in the first half of 2016.
This includes the ground breaking contract with the Five Councils (Hart District Council and Havant Borough Council, Mendip District Council, South Oxfordshire and the Vale of White Horse District Councils) announced in February as well as extending relationships with the Welsh Government, Canals & River Trust and the Royal Parks and new contracts with the Office of National Statistics (ONS) and the Science & Technology Facilities Council (STFC).
The agreement with DEBENHAMS confirms VINCI Facilities as a leading FM player on the high street. The Debenhams team were impressed by the record of VINCI with other retailers, such as Dixons Car Phone Warehouse, and its ability to provide accurate, timely management information via its bespoke CAFM system.
This is the first time Debenhams has put all of its fabric, HVAC, lift and escalators, lighting and electrical services within a single contract arrangement and under the terms agreed VINCI will be providing planned and reactive maintenance services to some 180 locations nationwide including stores in the Republic of Ireland.
Away from the High Street, VINCI Facilities is continuing to build on its reputation for consistent delivery of FM services in some challenging and different end user environments right across the UK. These range from public buildings for the Welsh Government, administrative spaces for the ONS as well as scientific laboratories and ccommodation facilities for the STFC.
The Welsh Government has extended its agreement with VINCI Facilities via its National Procurement Service and the work is worth in the region of £28m over four years. VINCI Facilities was also recently appointed to continue its successful £40m relationship with the Royal Parks – a deal that covers all of the main London parks including Hyde Park and St. James’.
Tony Raikes, managing director of VINCI Facilities said:
“The business is making great progress this year and much of our success is down to the good relationships our teams
establish with our clients, their respective FM consultants and the consistent and often innovative approach to customer
service of all of our people. Contract awards with clients like DEBENHAMS are special because they demonstrate that
an open collaborative partnership, strong technical knowledge, and a culture of service that delivers great results. Then,
renewing high profile work with the Royal Parks, Canals & River Trust and the Welsh Government shows we are at the
top of our game in what are very challenging environments.”
Simon Dales, director of store operations for DEBENHAMS says: “Entering into a one stop all-inclusive contract with VINCI Facilities is an important move and will deliver overall efficiencies in management and operating costs while, at the same time enhance the store environment and experience for our customers and colleagues. We look forward to working closely with VINCI Facilities during the contract term.”
Arc in the Park, a major community initiative in Newham, London, is the latest example of VINCI Facilities’ leadership on social value in the facilities and social housing sector.
The project provided Barking and Dagenham College students with practical work-experience whilst refurbishing the Arc in the Park – an important community hub in desperate need of repairs. The students worked side-by-side with experienced employees of VINCI Facilities and their supply chain, many of whom were locals who had lived in the area their whole lives.
This really interesting movie was produced by a student media team from the College. It captures the events as they unfold and shows the value this project created to the local community: https://www.youtube.com/watch?v=cEzfPF-PAnA
“The feedback we have had has been remarkable. It shows how we can do much more than just delivering our contracted services, through creating social value that cuts right into the heart of the community”, said Josephine O’Connor, business & community investment manager, VINCI Facilities.
Because delivering building and facilities management solutions is not only about enhancing our client’s facilities. Working with the public sector and social housing in particular, automatically nurtures an emphasis on service that truly benefit people’s homes, schools and hospitals. It is about making a difference to whole communities and the lives of the people in these. VINCI Facilities is committed to deliver social value, and their leadership within the FM industry has been recognised with awards and certifications, but is also highlighted through their choice, as the first FM provider, to join Social Value UK.
Social value does not only benefit a few recipients and communities, it creates win-wins where innovative approaches to social value helps delight clients and boost team moral, which doubtlessly contributes to business sustainability and success. As Tony Raikes, managing director, VINCI Facilities explains: “We deliver projects like Arc in the Park, because it makes sense. It benefits our people, our business and our client’s businesses. But most importantly it helps us to make a true difference to people’s lives in the communities where we operate”.
VINCI Facilities is driving the social value agenda and reaching out to its suppliers and anyone seeking advice via themed workshops with the Supply Chain Sustainability School (SCSS).
In July over 100 suppliers and contractors attended a social value themed day hosted by VINCI Facilities and the SCSS with the sole objective of breaking down barriers and demystifying everything around social value and sustainability.
Since the Social Value Act in 2012 all public bodies in England and Wales are required to consider how the services they commission and procure might improve the economic, social and environmental well-being of the area. But, despite publicity and the best efforts of FM providers such as VINCI, many organisations remain nervous about what social value means and how best to deliver it as part of support services provided in the public sector.
Delegates heard examples of VINCI’s work with its clients and partners to not just meet its contractual obligations, but go further and deliver real value and benefits to local communities affected by its work.
Veronica Kirwan, director of community programmes for Peabody explained how the joint VINCI and Peabody literacy programme ‘Reading from the Start’ has made a significant difference to the tenants living in and around the Peabody housing estates. VINCI’s business and community investment manager, Josephine O’Connor and supplier Michael Demitriou Director from Piggott & Whitfield de-mystified social value for many of the attendees via some practical examples on how you can get involved.
Of the 100 or so attendees 69% said that they now “fully understood” social value is, compared to 26% at the beginning of the presentation.
VINCI Facilities’ commercial director Rory Murphy said:
“Social value and sustainability is more than a narrow focus on preserving the environment and reducing carbon. It goes deeper. It is about organisations like ours being environmentally sound, socially aware and economically clever. We deliver long lasting value to local people – via literacy programmes, refurbishing community centres and providing opportunities for young people. Everyone in FM has a role to play and we’re proud to be one of the leaders in this area.”
VINCI Facilities is one of many partners and supporters of the SCSS along with BIFM. In September VINCI is again pushing the social value agenda with a second themed day – this time a workshop looking at how to get grips with social value which will also be run with the SCSS on 12 September. For more details, use the link here.
VINCI Facilities is the first FM provider to sign up to Social Value UK. This confirms the commitment that VINCI has demonstrated to social value since before the Social Value Act in 2012 and underlines its total support for working with the communities affected by its day-to-day operations.
VINCI Facilities has joined Social Value UK in order to facilitate a robust and industry-leading approach to managing and improving the social value they create for society, staff and customers.
Rory Murphy, Commercial Director for VINCI Facilities, says “social value return has been at the heart of our operations for many years. Membership of Social Value UK allows us to shape its future and raise the benchmark across industry creating more lasting legacies within the communities we work.”
As a provider of facilities management and building maintenance to both public and private sector clients, VINCI Facilities deliver a range of projects which are targeted at delivering social value.
Initiatives range from apprenticeships and employee volunteer days to programmes spanning years such as Reading from the Start, which is a joint programme to tackle the issue of illiteracy and poor educational support in three London boroughs. The most recent social value project was delivered in Newham, London in March, where a VINCI Facilities led collaboration provided college students with work-experience and training whilst improving the facilities of an important hub in the local community (‘Arc in the Park’).
Social Value UK: “We are pleased to welcome a new member from the facilities management and construction industries. The arrival of the Public Services (Social Value) Act in 2012 created a big opportunity for social value to be generated from companies providing large public sector contracts. It is encouraging to see some of the main players in these industries engaging with this crucial agenda.”
VINCI Facilities gained another three years’ accreditation with TPAS in March proving its commitment to social housing and working alongside the communities served by VINCI’s clients.
TPAS is an independent body dedicated to improving tenant engagement standards across social housing in England and Wales.
The accreditation is a clear indication a contractor is not just excellent at delivering services to its client, but is committed to community support and the wider goals around social housing.
The TPAS Accreditation Assessment Panel unanimously confirmed the award to VINCI Facilities for a further three years, acknowledging that VINCI’s team are at very high standard.
VINCI’s work across England and Wales in social housing, and notably with Peabody in London and Sandwell BC in the West Midlands, consistently demonstrates its teams are responsive to the needs of tenants and potential residents. It seeks to engage with local people – supporting initiatives like Reading from the Start with Peabody and working alongside local schools and colleges in Sandwell and Barking and Dagenham
Operations director for VINCI Facilities, Garry McInerney, said:
"VINCI Facilities prides itself on providing services that are all about the end user experience and this is another great accolade for our operational teams who deliver first class services daily. In all our housing operations the residents are at the heart of everything we do. We work tirelessly to ensure we meet the framework recommendations and go the extra mile for our tenants. Achieving reaccreditation status for the third time is extremely rewarding and testament to our teams and their commitment.”
Kate Newbold, consultancy manager, TPAS said:
“The scale of improvement from the previous submission in 2013 indicates that VINCI takes the TPAS accreditation and recommendations very seriously.”
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Note to editors
VINCI Facilities is a leading provider of facilities management services to the public and private sector.
Our solutions are commercially sound, are customer focused and provide clients with the information necessary to make strategic decisions about their estate.
By integrating services and introducing a range of best practice measures, including work flow and performance management against strict KPIs, we provide our clients with cost certainty, cost saving, consistency of service and efficiency gains.