Customers gain visibility, control, and insight to optimise performance and achieve strategic goals.
Our approach to data and digitalisation starts with people. Our bespoke Data Literacy Programme builds team capability to confidently interpret and act on data. This is supported by our dedicated in-house analytics team, which delivers advanced reporting and predictive insights using over 10 years of operational data.
Technologically, our Accessible Insights Platform, Neptune, features tools such as MyMI and delivers real-time, transparent data enhanced with AI and 3D visualisations. Seamless data flow is enabled through robust systems integration capability, while our advanced data models, built on IBM Maximo and Microsoft ecosystems, unlock automation and insight. Meanwhile, our Agile Development Framework ensures digital tools continually evolve in line with customers’ needs.
This scalable approach drives smarter decisions and consistent performance across all contracts.
Rows of work
order data
10M
refresh rate for realtime
work order data
15 MINS
years of operational data
used for PREDICTIVE insights
10
Leveraging
Digital
Insights
Leveraging data and digitalisation to gather insights, automate processes, enhance decision-making, improve efficiency, drive innovation, ensure security, and enable growth.
Leveraging Digital Insights
Leveraging data and digitalisation to gather insights, automate processes, enhance decision-making, improve efficiency, drive innovation, ensure security, and enable growth.
We’re very happy with the helpdesk services and data provisions. The data we’re receiving is fantastic. We’ve never had this level of detail before.
Gareth Ponting, Senior Customer Estates Manager, Transport for Wales