Quality

Delivering consistent quality through robust systems and continuous improvements

VINCI Facilities delivers quality by design through a structured management system that ensures consistency, compliance, and continual improvement across all contracts, meeting evolving customer, legal, and business requirements.

Customers receive reliable, compliant services that consistently deliver high-quality outcomes, meeting or exceeding expectations.

Our approach to quality is underpinned by The Way We Work—our digital Quality Management System that supports legal, contractual, and business compliance while driving continuous improvement.

The system embeds consistent habits across all teams, from daily checks to strategic reviews, enabling us to identify issues, learn, and adapt quickly. It is also being enhanced with AI-enabled tools to help users efficiently access the most relevant information based on their role and work type.

Our Lean Management Framework and Lean Toolkit promote continuous improvement through methods such as waste identification and structured problem solving to drive efficiency and performance improvements.

We are ISO 9001 certified and ensure compliance, governance, service quality, staff engagement, and customer satisfaction through regular internal and external audits.

Collaborating with Building Solutions has been an absolute pleasure. We’ve been impressed by the exceptional quality of their work and their invaluable expertise in heritage buildings, which has been pivotal to the success of the Derby Lodge refurbishment project. The team’s professionalism and dedication have been superb throughout.

James Wainwright, Program Manager, Camden Council