Minimising downtime at customer sites through discreet and efficient service delivery.
Our Facilities Management model is purpose-built for the petrol retail sector, ensuring forecourts and distribution hubs remain safe, compliant, and fully functional. Our specialist teams deliver bespoke services tailored to the stringent regulatory and operational demands of fuel retail environments.
With a dedicated network of engineers across the UK, we provide 24/7/365 rapid-response support to address technical issues on-site. This is underpinned by our Customer Response Centre and Scheduling Team, who work in tandem to ensure seamless service coordination and maximum uptime.
We handle over 70,000 work orders annually, with a growing proportion resolved remotely through telefixes—minimising disruption and enhancing first-time fix performance. Our 91% SLA achievement consistently outperforms industry standards. Escalations are managed by technical experts with deep sector knowledge, ensuring even the most complex challenges are resolved swiftly and effectively.
Optimising
Forecourt
Operations
Specialist Facilities Management built for forecourt operations—ensuring regulatory compliance, continuous uptime, and operational excellence to drive long-term value.
Optimising Forecourt Operations
Specialist Facilities Management built for forecourt operations—ensuring regulatory compliance, continuous uptime, and operational excellence to drive long-term value.
VINCI Facilities’ unique Check In Check Out app enables our team to easily and effectively monitor performance and adhere to compliance. This simply wouldn’t have been possible without VINCI’s involvement.
Richard Parkinson, FM Contract Manager, Shell