Cancer Research UK (CRUK)

Providing an integrated FM solution for CRUK’s diverse portfolio of more than 600 properties.

This contract sees VINCI Facilities maintain a diverse range of properties, including high street stores, retail park superstores, offices, warehouses and residential properties.

Recognising the vital work that the charity delivers, an overriding focus is placed on maximising value. Key initiatives to ensure this include:

• Utilising a pain or gain mechanism, designed to encourage and reward strong operational and financial performance.
• Introducing Lean initiatives; for example, training the client’s staff to conduct basic maintenance tasks in-house.
• Minimising the downtime of any shops by conducting disruptive works out of hours whenever possible.
• Encouraging the contract team to volunteer in shops, where they help with the day-to-day operations.

VINCI Facilities’ continued strong performance has resulted in the organisation successfully securing a performance-based contract extension.

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Currys

Providing hard FM solutions to c.450 Currys stores and distribution centres.

To maximise standards of quality and control, VINCI Facilities self-delivers the majority of works on this flagship contract. An exemplary commitment to collaboration sees the team act as an extended part of Currys’ own workforce, even conducting joint training activities on topics including IOSH Managing Safely, and CDM 2015 regulations.

This contract benefits from the use of VINCI Facilities’ sector-leading Customer Response Centre (CRC). Accredited by the Institute of Customer Service, the CRC houses a 50-strong team that operates 24/7, ensuring that all of Currys' maintenance requests are swiftly and efficiently responded to at all times.

An overriding focus is placed on creating efficiencies via Lean initiatives. These have included batching PPM tasks together, training the client’s team to conduct basic PPM tasks in-house, and introducing the use of tablets for capturing data.

In recognition of VINCI Facilities’ ongoing success, Currys has subsequently awarded the organisation an additional contract to provide FM solutions to its corporate estate of UK offices.

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Smyths Toys

Supporting Smyths Toys’ expansion across the UK and Ireland through the provision of FM solutions.

Over the course of eight years, VINCI Facilities has helped Smyths Toys to double the size of its stores and logistical operations through the provision of FM solutions and improved levels of compliance.

A focus on continuous improvement has been vital to the ongoing success of the partnership, with VINCI Facilities introducing numerous initiatives to create efficiencies. For example, equipment and parts have been standardised across the estate to create cost savings, and a maintenance routine has been introduced that sees any minor issues pro-actively addressed in order to prevent major issues from occurring in the future.

Additionally, a collaborative gain share model has been introduced to drive improvements in energy performance. This has directly resulted in energy savings of >5% being achieved across multiple stores.

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