Minimising downtime during trading through discreet and efficient service delivery.
Our partnership approach ensures stores remain trading through experienced service teams delivering tailored solutions for retailers such as Currys, Smyths Toys, and Cancer Research UK. This includes high-footfall sites across the UK and Ireland, from high street stores and superstores to distribution centres.
Our nationwide network of engineers provides rapid, 24/7/365 support, ensuring swift on-site resolution of technical issues. This is supported by our Customer Response Centre and Scheduling Team, who coordinate service delivery to maintain operational continuity.
The Customer Response Centre plays a key role in triaging and resolving issues efficiently. Around 17% of work orders are resolved remotely via telefixes, reducing downtime and improving first-time fix rates. Our 91% SLA performance exceeds the industry norm of 85%. Technical support specialists manage escalations, ensuring complex issues are resolved promptly.
Reliable
Retail
Solutions
Delivering trusted FM services that ensure compliance, maximise uptime, drive value across retail estates, and support long-term partnerships.
Reliable Retail Solutions
Delivering trusted FM services that ensure compliance, maximise uptime, drive value across retail estates, and support long-term partnerships.
The account managers, Mobile Repair Technicians and help desk team are all fantastic. The delivery model has adapted perfectly to our needs and the service provision consistently meets our high standards.
Tom Gardener, Senior Retail Facilities Manager, Currys